McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 6, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 282 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1779
Total complaints
1774
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1779 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1779)

Authentic experiences shared by our community for your benefit.

food unsatisfactory

Complaint from sfreedman521@gmail.com on 16 December 2021 about McDonalds.

big mac bacon not cooked raw - $8.30. lrg coke carbonated water no syrupflavor - $4.60 either items ordered, that being 3 cheeseburgerslrg ice coffee ok total costs - $30.45 order 105 mcdonald gladstone city restaurant number 1366 date - 141221 time - 13:47:04 pm Read more

Comments: 0
Rating:

They won’t let me spend my Rewards Points!

Complaint from Alec Heesacker on 14 December 2021 about McDonalds.

They would only allow me to spend One Item with Rewards Points and not Two! I have a lot of Rewards Points and I really need to bring the Rewards Points lower! I had heard it directly from the lady on... Read more

Comments: 0
Rating:

Red Velvet Cake Being Not Nice

Complaint from Amutha on 12 December 2021 about McDonalds.

Not fresh, taste as though old piece. Also we informed the person in charge to take our complaint for improvements. A Malay lady responded to us by denying that this is not their fault but the supplier is giving as such hence... Read more

Comments: 0
Rating:

Hair in Fries

Complaint from jehunter3636 on 11 December 2021 about McDonalds.

I saw a hair in my fries and took it to the manager. She put her thumb on top of it (the hair) and said she couldn't see it and walk over to the girl who was cooking the fries.... Read more

Comments: 0
Rating:

Too much cream

Complaint from Mare on 10 December 2021 about McDonalds.

They used cream to fill my coffee. It did not taste like coffee. It made the coffee Luke warm. I had to throw it out. Read more

Comments: 0
Rating:

French Fry Ripoff!!

Complaint from CA on 08 December 2021 about McDonalds.

Ok, just because the fries are free does not mean that they should be short filled! Terrible image for you McDonalds. Believe it or not, the pictures are of the LARGE French fry that I was given with... Read more

Comments: 0
Rating:

buy one get one free

Complaint from xl1953 on 08 December 2021 about McDonalds.

had buy one get one free big macs and only got one and also ordered three double cheese burgers and got two was in a hurry and did not check the bag i was ripped off Read more

Comments: 0
Rating:

Rude

Complaint from Xoxoxoxo on 08 December 2021 about McDonalds.

I pulled up at 9:45. Had to wait behind a car for 20 mins. Pull up to the order screen and I’m informed they are closed now. So they told the guy in front of me hold on then... Read more

Comments: 0
Rating:

Interview gone wrong

Complaint from Eburton22 on 06 December 2021 about McDonalds.

I put in an application on the Mcdonalds website on December 2nd, completed it and scheduled an interview for December 6th. Prior to my interview which was at 4pm I received many texts reminding me to be at my interview... Read more

Comments: 0
Rating:

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