McDonald’s complaint: Kicked out of dining area by unprofessional frazzled manager

DATE: October 17, 2021
Our family stops at this particular McD’s about twice a month year-round, as a treat on our way back from sports practice. We live about 35 miles away, so it is a nice place to stop to grab a bite for the road. On this date, we had relatives who drove from 3.5 hours away to meet at a sports event, then we all headed to this McD’s to visit and share lunch before making the long drive back home. There were few people inside the McDs and the dining area was empty and open. We ordered our food and chose some tables and waited patiently and quietly. Our food took a long time to come, but we were patient. When the food arrived, we were told to leave the dining area and that is was NOW closed due to being understaffed. We explained that we had already ordered and had been sitting at the tables, no one else had come in. We were still told to leave due to understaffing. Again, we explained we would like to just finish our food and needed nothing else and understood the problem. Even with covid, we had already sat at the tables, so the tables would technically need cleaning whether we ate our food or left early. Again, told to leave. We took our food out into the parking lot and stood there eating while saying goodbye to our guests, sitting on the hatch of our vehicles, etc. Very rude, very inconvenient, left a terrible taste in our mouth and ruined a short family get-together. The manager on duty explained she had only been there two weeks and was very loud and in-your-face. She also had her mask down under her chin while standing close to my husband explaining how they were suddenly too understaffed to let us eat our food. During the rude event, our daughter used the bathroom and when she came out she told the manager that the huge toilet paper roll was lying on the floor of the stall. The Manager was again loud, “I was not AWARE of that.” she exclaimed. We were understanding about their infractions, but she was unprofessional and ruined our day by not being able to act professionally.