McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +7%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 10, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 279 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1779
Total complaints
1774
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1779 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1779)

Authentic experiences shared by our community for your benefit.

Disregarded/disrespected

Complaint from NotHappywithMcDonalds on 06 October 2023 about McDonalds.

Policies are not being followed at this McDonald's. Do you ever do any audits? I was parked due to a special request and waited 30 minutes and spoke with 4 different employees during the time but still did... Read more

Comments: 0
Rating:

Not fulfilling your propaganda

Complaint from Rosa E on 04 October 2023 about McDonalds.

This McDonald’s at night time it’s not too busy but this shift ( from 10:00 to whatever time they work for ) they don’t want to serve you some items, for example coffee!! McDonald’s sells coffee anytime and why the... Read more

Comments: 0
Rating:

Poor customer service and food quality

Complaint from Neiljulierebecca on 03 October 2023 about McDonalds.

Ordered a Big Mac meal at the drive through and did not order a large version Told st the window the price was £7.95 which was not what the Big Mac meal was quoted as costing on the drive through... Read more

Comments: 0
Rating:

Workers are not trained to use the register correctly

Complaint from Curt@hawaiiantel.net on 03 October 2023 about McDonalds.

Aloha, I’m complaining about incorrect orders taken. Every time I visit McDonald’s Hawaii Kai the Workers don’t know how to use the register, and hand me an incorrect order. The Manager is not training the employees to fill orders correctly at the... Read more

Comments: 0
Rating:

Speed of setvice

Complaint from Marshall9 on 02 October 2023 about McDonalds.

I have been in the drive through queue for over 40 mins Cars are being served at the rate of one per 5 minutes Read more

Comments: 0
Rating:

My Food

Complaint from Chelsielove95 on 02 October 2023 about McDonalds.

So I went to McDonald's ordered 2 mcdoubles and one deluxe quarter pounder they didn't put nothing on any of the sandwiches so I call and get my order replaced which was cool but only this time the bread was... Read more

Comments: 0
Rating:

Food messed up

Complaint from Thehawk97 on 01 October 2023 about McDonalds.

Asked for only ketchup on my quarter ponder and it had mustard onions and pickels Read more

Comments: 0
Rating:

Missing food the had no vouchers in store

Complaint from John on 01 October 2023 about McDonalds.

Ordered the meals and chicken nuggets paid almost $56 and I received one burger to empty buns with cheese nomkeat and 3 smalls chips that wore cold and 3 nuggets when I payed for 24 and no sauce aswell then... Read more

Comments: 0
Rating:

Cold Food Wrong Order

Complaint from Family5 on 01 October 2023 about McDonalds.

We order two meals one was a Big Mac meal and the other one was a quarter pounder meal. We both had our sandwiches made special with only certain items on it and we got the opposite on both... Read more

Comments: 0
Rating:

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