Burger with no bun
Complaint from M4MV 7QF4 B4QN on 29 September 2023 about McDonalds.
No bun with burger Read more
McDonalds complaints
McDonalds Complaint Sentiment: Negative
Our sentiment meter has identified a 29% increase in complaints about McDonalds over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering McDonalds's offerings.
Sentiment data last updated on April 27, 2024
McDonalds complaint process
Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about McDonalds?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
McDonalds complaints chart
We have received 285 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.
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McDonalds complaint statistics
Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1775
Total complaints
1770
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
1776 ratings
McDonald's customer service FAQ:
Why should I file a complaint about McDonald's on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.
What types of complaints can I file about McDonald's on Complain.biz?
You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.
What are the most common complaints about McDonald's?
According our data some common complaints about McDonald's include:
- Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries.
- Incorrect orders: Some customers report receiving the wrong food or missing items from their orders.
- Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
- Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.
Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.
How can I contact McDonald's customer service directly?
Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.
How to contact the customer service of McDonalds?
Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:
The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
McDonalds reviews: (1775)
Authentic experiences shared by our community for your benefit.
Food arrived cold
Complaint from Never you mind on 29 September 2023 about McDonalds.
I'm putting this complaint in for the simple reson just eat delivery 2 delivery's on 2 occasions to my home address from McDonald's and my food was cold on both times and first order myself and grand children got food... Read more
Missing food and no voucher for left for the inconvenience
Complaint from John on 29 September 2023 about McDonalds.
I got burgers missing so I rang up and then use have no voucher left for the inconvenience. He is going to send same out but wat about now when I have no food or money for me and my... Read more
No order received no refund
Complaint from Tcla on 29 September 2023 about McDonalds.
Placed and order waited 28 minutes in line to pick up amd was never given my order or a refund. In fact, I was told that breakfast was no longer being served as it was 10:29. However I placed... Read more
we ask for mayo on our burgers and put so much mayo on there that it was running out all the way around the burgers. then one of the burgers tasted old and stale and the frys was cold the... Read more
Hot food served stone cold.
Complaint from Black and white on 27 September 2023 about McDonalds.
Bought from drive through for grand kids and wife, on route to livingstone. Drove off and wife handed out burgers and chips, while l drove to motor way. Turns out the burgers were lukewarm and the chips were stone cold... Read more
Drive theu
Complaint from Kechia on 27 September 2023 about McDonalds.
Sat in outside drive thru. The worker acknowledged that I was there and told me on moment. Sat in line will only the cars in the inner line was being helped. I pulled up after 3 car went ahead of... Read more
The drive through girl was really really rude to me
Complaint from Jalal on 23 September 2023 about McDonalds.
The girl in drive through was very very rude I have only asked if I could have some tissue, I told the manager he seemed like don’t about that all . It happened any 23th September 2023 I am really... Read more
Worker and manger came across very racist
Complaint from CAROLINE RAMLOGAN on 22 September 2023 about McDonalds.
The man behind the speaker was rude but when I got manger she seemed so racist I was very surprised on how this woman spoke to me and my son when my son asked her to speak to the young... Read more
Unfair business practice
Complaint from Dobro on 21 September 2023 about McDonalds.
First off I want nothing free ! The outragous amount of wait time due to only one lane given service. I waited in line while 1 - 2-3-4-5 and YES even a sixth car went thru before I could get... Read more
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