McDonalds Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about McDonalds over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 290 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

50
45
40
35
30
25
20
15
10
5
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1766
Total complaints
1761
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1766 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1766)

Authentic experiences shared by our community for your benefit.

Double charges

Complaint from fannyfoo on 08 September 2023 about McDonalds.

My drive thru order overtime around 2minit because traffic jam but i have request PIC of McDonald to help .But they informed bank will refund back later and ask me re-order back with drive thru online .After 1month i ... Read more

Comments: 0
Rating:

Cutting of the shade tree at curbside pickup.

Complaint from ld7smile on 08 September 2023 about McDonalds.

The tree that shaded some of curbside parking spaces has been cut down. Now it is unbearable to set there and order. I was told that 4 other people had complained about the tree being gone the same day.... Read more

Comments: 0
Rating:

Lack of a product

Complaint from Olive Woodpile on 07 September 2023 about McDonalds.

I filed a complaint 2 weeks ago because they keep saying the frappe machine is broke. Got a response with a promised fix but there are still no frappes at this location. We are now in month two and there... Read more

Comments: 0
Rating:

Rude Employee

Complaint from Bpair90 on 04 September 2023 about McDonalds.

I am a returning customer at this McDonald's located at 2800 Atlantic Avenue Brooklyn New York 11207. On Sunday, September 3, 2023 I came in for breakfast. I nicely asked the employee Carolyn that works at this McDonald's for more... Read more

Comments: 0
Rating:

Halal/vegan

Complaint from Qartf on 04 September 2023 about McDonalds.

Hi my complaint is about choices at Macdonalds Look at your breakfast what is there apart from porridge ,even eggs I don’t do eggs it’s just all about pork,lunch it’s only vegan burger which is disgusting and fish burger ,you... Read more

Comments: 0
Rating:

Rude and abnoxious

Complaint from Chris1310 on 04 September 2023 about McDonalds.

Whilst visiting this branch today I was mortified at the poor level of customer service 1st report while in branch there were 4 derliveroo drivers who kept asking the staff to pass over the bags of food for delivery that... Read more

Comments: 0
Rating:

Drive thru

Complaint from Mbishop260 on 04 September 2023 about McDonalds.

They employees claim that they are not serving anyone who isn't door dash now that makes no sense cause they cook for door dash an thats it this makes twice I've wasted my gas going to a 24/7 McDonald's who... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?