charged my card for the wrong order
Complaint from ANNE1016 on 20 October 2023 about McDonalds.
charged my card for the wrong amount but gave me the correct order after i told them what was in the bag wasn't my order Read more
McDonalds complaints
McDonalds Complaint Sentiment: Neutral
Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 17, 2024
McDonalds complaint process
Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about McDonalds?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
McDonalds complaints chart
We have received 271 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.
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McDonalds complaint statistics
Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1779
Total complaints
1774
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
1779 ratings
McDonald's customer service FAQ:
Why should I file a complaint about McDonald's on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.
What types of complaints can I file about McDonald's on Complain.biz?
You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.
What are the most common complaints about McDonald's?
According our data some common complaints about McDonald's include:
- Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries.
- Incorrect orders: Some customers report receiving the wrong food or missing items from their orders.
- Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
- Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.
Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.
How can I contact McDonald's customer service directly?
Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.
How to contact the customer service of McDonalds?
Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:
The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
McDonalds reviews: (1779)
Authentic experiences shared by our community for your benefit.
App and waiting times
Complaint from Poshpinsey68 on 20 October 2023 about McDonalds.
I am a key worker I get 20mins break I ordered a breakfast and waited 16mins while they seemed to be consentrating on the drive through and the pick up orders 2 people who came in after me got served... Read more
Bad customer service
Complaint from Jbstokes on 15 October 2023 about McDonalds.
The coworker took one customer an walk away from the front counter I told her why would you walk away when I was standing here she said she didn’t see me standing here Read more
Good complaint
Complaint from Crasialine on 15 October 2023 about McDonalds.
Ordered my food asked for the fries to be fresh and ordered 6 cookies as well that I asked to be fresh. Got to the front to pay for my food and get it and the fries were like warm... Read more
Miss behave with staff and not proper service
Complaint from 513 Shivshrusti on 14 October 2023 about McDonalds.
Staff is misbehave with us your staff and not proper service no tissue paper and no straw and no salt in dishes I have recorded how he talk to customer request you to please talk a actions against him Read more
Burger was disgusting and nothing like the picture
Complaint from Sachm on 10 October 2023 about McDonalds.
I ordered a double bacon cheese burger and was shocked when I got home how it looked and it was really off putting and could not eat it, the new Rhyl ffordd derwen McDonald’s is shocking in many ways, I... Read more
Why offer Barista cappuccino when you don’t train staff how to make a decent coffee
Complaint from grahamthornton48@gmail.com on 09 October 2023 about McDonalds.
I ask for my cappuccino to be xtra hot,it is Luke warm more milk than coffee.I feel I am wasting money With thanks Graham Thornton Read more
Sat for 30 min for two mcchicken Sandwiches that was ordered ahead for curb side delivery Read more
Wrong food
Complaint from Alo on 07 October 2023 about McDonalds.
I stopped off at the McDonald’s to get lunch, even though it’s kind of far from my house. I ordered a big Mac meal. They gave me a McChicken and it’s too far to go back so now I’m stuck... Read more
Very disappointed mobile order not fulfilled
Complaint from DisappointedMobile on 07 October 2023 about McDonalds.
We got to McDonalds off 5701 US-90, Katy, TX 77494 around 10:45pm store closes at 11pm had an online order did not receive it because the employees decided to close early. Hooted to draw attention but no one came. Could... Read more
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