McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -18%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 2, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 281 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1777
Total complaints
1772
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1777 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1777)

Authentic experiences shared by our community for your benefit.

machine always broke down

Complaint from gdirty on 06 November 2023 about McDonalds.

every time i go to the mcdonals on pike st marietta oh machine always broke then started going to the mcdonalds on glendale rd in marietta oh now for the past 2 weeks there frappe machine is down this getting... Read more

Comments: 0
Rating:

Won't sell the happy meal toys

Complaint from Disappointed Bus Driver on 04 November 2023 about McDonalds.

Tried to buy the happy meal toys to finish my grand kids sets. Employees refused when I purchased them at other locations. Read more

Comments: 0
Rating:

Rude an disrespectful employees

Complaint from Jay an Lamar on 29 October 2023 about McDonalds.

Was in the drive through trying to make an order. The person who was taking our order kept interrupting me saying will that complete your order. My husband asked her to let us complete our order an he said “stop... Read more

Comments: 0
Rating:

File discrimination against gm

Complaint from Kathy Evans on 25 October 2023 about McDonalds.

My name is Kathy Evans and I want to file against the gm Derek wells, I was fired by a text, I worked there 7 years and have been nit picked by all the management at this store. My feelings is... Read more

Comments: 0
Rating:

Employee Rude

Complaint from Scarface0527 on 24 October 2023 about McDonalds.

The woman at the drive thru at the E Markland location was extremely rude to me for no reason. 12:36am 10/24/23 Read more

Comments: 0
Rating:

Cold and flat food

Complaint from Kerrclan on 21 October 2023 about McDonalds.

Might seem a bit trivial but in with a young baby so it’s normal to expect food to be hot and not have to trail back to counter with it. Chips were freezing cold and Diet Coke was flat with... Read more

Comments: 0
Rating:

App and waiting times

Complaint from Poshpinsey68 on 20 October 2023 about McDonalds.

I am a key worker I get 20mins break I ordered a breakfast and waited 16mins while they seemed to be consentrating on the drive through and the pick up orders 2 people who came in after me got served... Read more

Comments: 0
Rating:

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