McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -20%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 13, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 278 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1778
Total complaints
1773
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1779 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1778)

Authentic experiences shared by our community for your benefit.

Rude customer service

Complaint from Candi on 14 June 2023 about McDonalds.

After waiting in line at drive through for an ice cream I was told the ice cream machine was broken. That I understand but it was how it was handled. I was not only told Now back out of the... Read more

Comments: 0
Rating:

Unacceptable service

Complaint from Lyncher1208 on 14 June 2023 about McDonalds.

Prior to using a code on our mobile app we had asked the staff member if what we were ordering was considered a combo meal shes said Yes it is we then gave our code and she her response was... Read more

Comments: 0
Rating:

App Trouble

Complaint from Gabriel Roberts on 13 June 2023 about McDonalds.

The app is a nightmare, I try to use a family members account on my phone and I need sign in through an email sent to the email name and it the link only works on your phone and does... Read more

Comments: 0
Rating:

Great service

Complaint from Jp3605808@gmail.com on 13 June 2023 about McDonalds.

My wife and I get breakfast every morning, The manager on shift is very nice /caring/and polite no matter how busy she is, My wife Alice gives her a hug every morning, always brings our breakfast to us and... Read more

Comments: 0
Rating:

Uncooked Mc chicken

Complaint from Ronald Blevins on 13 June 2023 about McDonalds.

I went to Macdonald in McMinnville, tn between 7:30 and 8 pm on June 8 .2023 thru their drive thru to order a mcchicken and double cheeseburger as I was leaving the drive thru I bit into my M.C. chicken... Read more

Comments: 0
Rating:

Missing Food

Complaint from jpk4206 on 12 June 2023 about McDonalds.

Saturday, I was passing a McD. in New Jersey at 1864 Burlington-Mt. Holly Rd. Mt. Holly, NJ 08060. I stopped in and ordered two breakfast sausage,egg cheese, and two steak, egg and cheese sandwiches. The service was good and efficient and they... Read more

Comments: 0
Rating:

Assistant manager disrespect

Complaint from King snake on 12 June 2023 about McDonalds.

My name is Aaron James flower I'm a Manhattan resident. I was at the McDonald's store at on 4th Street in Manhattan Kansas I went to address a complaint with the lady that is employed by the McDonald's at the... Read more

Comments: 0
Rating:

Bad service

Complaint from Rmoye on 12 June 2023 about McDonalds.

Confused employes unable to fill order , no manager avalable, not the first time this has happened at this location. Read more

Comments: 0
Rating:

Temperature of the store

Complaint from Diane Lindsey on 11 June 2023 about McDonalds.

The food was great. But is was so cold in there people were leaving to eat in there car. Including us. Read more

Comments: 0
Rating:

Rewards code in the drive thru

Complaint from Austinmac24 on 11 June 2023 about McDonalds.

Tried using the rewards code. Gave the girl the code for a free frappe and when I got to the window she charged me for it and didn't use my code. Got to the second... Read more

Comments: 0
Rating:

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