McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +7%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 28, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 286 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

50
45
40
35
30
25
20
15
10
5
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr

McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1776
Total complaints
1771
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1776 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1776)

Authentic experiences shared by our community for your benefit.

Female Employee spitting out of drive thru window

Complaint from Unsatisfied with employee spitting on 08 June 2023 about McDonalds.

I was paying for my food at the first window and saw a female employee spit out of the window where we get our food in the drive thru. Pluses my order was mixed up. They seem to not know... Read more

Comments: 0
Rating:

Drive through

Complaint from Burnt nugget on 08 June 2023 about McDonalds.

EVERY TIME I go to drive through the make you pay then give you your drinks and the you have to pull up in a busy parking lot and wait in traffic for someone to come out with your food.... Read more

Comments: 0
Rating:

commercial

Complaint from roseyrose on 05 June 2023 about McDonalds.

when a commercial is talking about the 1 and 2 dollar ice coffee and cool drink.they are showing the person holding a med to large drink. when the announcer speaks they say the size is for a small size.to me... Read more

Comments: 0
Rating:

Old receipt in burger

Complaint from Beebeatz22 on 05 June 2023 about McDonalds.

There was a receipt in our burger in the cheese. How does that even happen? It was like a sticker or receipt, we asked for them plain and they had onions. This is not the first time something like this... Read more

Comments: 0
Rating:

Wrong food

Complaint from Nikkinikk on 02 June 2023 about McDonalds.

I ordered a chicken wrap without tomato as I'm allergic to them.the woman serving was so annoyed she didn't care to be honest I got my order and bit Into it not knowing it had tomatoes in it.im am allergic... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?