McDonalds Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about McDonalds over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 290 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1766
Total complaints
1761
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1766 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1766)

Authentic experiences shared by our community for your benefit.

Argument

Complaint from Kevin c on 23 May 2023 about McDonalds.

I pulled in to the drive-thru at 11:10 a.m. A car pulled into the drive-thru next to me got helped first person asks me if I'm using the app they said no I'm trying to place an order what would... Read more

Comments: 0
Rating:

Health Violation

Complaint from Redbone on 23 May 2023 about McDonalds.

ORDER MEDIUM SWEET TEA. PULLED TO WINDOW THERE WAS A CUP WITH SOMETHING IN IT ON THE COUNTER THE MANAGER OR ASSISTANCE MANAGER POURED OUT THE LIQUID AND FILLED IT WITH ICE STARTED TO PUT MY TEA IN IT AND... Read more

Comments: 0
Rating:

Service and food quality

Complaint from Fishing101 on 22 May 2023 about McDonalds.

Order in drive through 2 hash browns steak and egg bagel paid pulled to next window. They told me to move up because it wasn’t ready. Waited 15 minutes went back to the window, waiting another five minutes and then... Read more

Comments: 0
Rating:

Not treating workers fairly

Complaint from Nopweffvbnsxluv on 22 May 2023 about McDonalds.

They always tell their customers they can’t calm off even if they sick or have personal problems going. The managers always having attitudes with workers. They scream at them and yell at them. I think this McDonald’s need to be... Read more

Comments: 0
Rating:

service sucked

Complaint from shawdog on 18 May 2023 about McDonalds.

ordered a big mac and was told to go to position 1 where they would bring it out. 20 minutes later no food. jumped out of my truck and went inside and told the server that I ordered a big... Read more

Comments: 0
Rating:

Wrong or missing food

Complaint from Jessg131 on 17 May 2023 about McDonalds.

This is the fourth time I have ordered two large chocolate milkshakes and two large mocha frappes add Oreo that they completely forgot to make them or they made them vanilla instead of chocolate that haven't even apologized or offered... Read more

Comments: 0
Rating:

Bad customer service

Complaint from Djerome56 on 15 May 2023 about McDonalds.

I went thur the drive thur at 5:30 am on Friday morning I ask for a bagel I repeated it twice so I said a steak bagel She replied that... Read more

Comments: 0
Rating:

McDonald's

Complaint from mturpin277@gmail.com on 14 May 2023 about McDonalds.

Asked for hot fries I waited for over an hour and still got cold fries with my big order that's way I don't like going there Read more

Comments: 0
Rating:

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