McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 17, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 271 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1779
Total complaints
1774
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1780 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1779)

Authentic experiences shared by our community for your benefit.

Cold and large chips not filled at all!!

Complaint from Oooo on 21 November 2020 about McDonalds.

I ordered a McDonald’s this is probably the billionth time this has happened to me ! I thought I’m going to say something ! Last time they didn’t give me all the drinks they forgot abs because I have a large... Read more

Comments: 0
Rating:

Bone in chicken nugget

Complaint from Kylramirez on 21 November 2020 about McDonalds.

I ordered the 10 piece meal. And about my fourth chicken nuggets I bit into it and felt this hard object in my mouth. I spit what I was eating out and found a bone. I stopped eating what was... Read more

Comments: 0
Rating:

Missing food and cold

Complaint from Hollywood on 21 November 2020 about McDonalds.

Well my food took 2 hours to come when it did finally arrive mine an my partners food was missing absolutely livid Read more

Comments: 0
Rating:

cold food

Complaint from Robertson666@gmail.com on 20 November 2020 about McDonalds.

When my order got delivered on 17.11.20 at 17.43 the meals were cold,i contacted the McDonalds on Union Street, Aberdeen and the girl told me they could not do anything about it so she told me to do it this... Read more

Comments: 0
Rating:

Arrived home with wrong order

Complaint from Rob Fadelle on 20 November 2020 about McDonalds.

Just stopped in at your Digby, NS location and ordered two sausage and egg McMuffins... WITH EXTRA SAUSAGE... and got home and NO EXTRA SAUSAGE. Order number was 363. I have had this happen before and frankly, I... Read more

Comments: 0
Rating:

Mask

Complaint from bopurum59 on 20 November 2020 about McDonalds.

The worker That served me at 6:15 AM had his mask under his chin while serving me I did not have on any gloves and was dealing with money The manager was standing right there and said nothing to the... Read more

Comments: 0
Rating:

Employee was rude

Complaint from cannadyronisha97 on 20 November 2020 about McDonalds.

I have never in my life came across a employee that was as rude as the person that took my order. Her initials are KS14. Not only was she rude but she had no gloves on, no hair net on,... Read more

Comments: 0
Rating:

Food missing and wieng

Complaint from Alanj19811 on 19 November 2020 about McDonalds.

I ordered 2 bacon double cheese burgers with ketchup only and 1 big mac double and 2 triple cheese burgers and 1 triple cheese with ketchup 4 fries the 2 bacon double cheese was missing and the double... Read more

Comments: 0
Rating:

Uncook burger

Complaint from Nicole white on 19 November 2020 about McDonalds.

I Oder a burger when I received it,it was not cooke I took a bit of it and it made me sick I still have the burger and a picture of it Read more

Comments: 0
Rating:

Bad Service

Complaint from Rozanne on 19 November 2020 about McDonalds.

I went to McDonald's to buy My kids a Chocolate Sunday, after 7 minutes of waiting, I had to ask them what the problem is, and then only they asked me if they can rather give me Milkshake as they... Read more

Comments: 0
Rating:

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