McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -13%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 5, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 281 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1778
Total complaints
1773
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1778 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1778)

Authentic experiences shared by our community for your benefit.

over cooked tiny hamburger

Complaint from misslady75 on 05 July 2021 about McDonalds.

I ordered 2, 2 cheese hamburger combo meals on 07032021-when I got home was I in for a surprise-the hamburger was over cooked and it was very small and very thin-it was thinner than a piece of bologna-... Read more

Comments: 0
Rating:

no cash

Complaint from gwynmick on 02 July 2021 about McDonalds.

On July 1 I went to the drive thru at the McDonalds on 13th Street in Merced, California about noon. Only ordered a drink, waited in line forever and then got the window to pay. The woman at the window... Read more

Comments: 0
Rating:

Stopping of selling breakfast all day

Complaint from Robert803 on 02 July 2021 about McDonalds.

I had my sugar drop July 1st while out grocery shopping. I decided to go to McDonalds and grab a sausage biscuit. This was around 10:30 or a little before. When I went in all they had... Read more

Comments: 0
Rating:

French fries

Complaint from Chaitanya mehta on 01 July 2021 about McDonalds.

I complaint on McDonald's french fries eat taste is worst. I eat that french fries I had food poisoning. Complaint 10 days ago noone solve my complaint. Read more

Comments: 0
Rating:

Harassing Manager

Complaint from Alex Rousseau on 30 June 2021 about McDonalds.

On June 30th at 9am 2021 , I Alexis Rousseau ordered A sweet Tea and Sausage biscuit on the inside of Mcdonalds at Lavista rd Tucker I sat my food down got up to get jelly , sat down to... Read more

Comments: 0
Rating:

Rude staff

Complaint from Michael Stewart on 30 June 2021 about McDonalds.

We don't often eat in takeaway's as we try to be healthy as possible. but after a long day in work and good test results from my daughter's school a treat was in order and McDonald's was the takeaway of... Read more

Comments: 0
Rating:

Missing item

Complaint from Nisha91 on 29 June 2021 about McDonalds.

Hello, I recently placed a McDonalds order for Uber Eats to be delivered 25621. Unfortunately one of our items from the order was missing, I contacted McDonalds and they did refund the item but didn't offer the option of having the... Read more

Comments: 0
Rating:

Rude customer service

Complaint from Ozzy on 29 June 2021 about McDonalds.

My order was incorrect and I brought it up to the female employee that handed me my meal and they rolled ther eyes and walked away. We left and will not return to this particular mcdonalds. Mcdonalds... Read more

Comments: 0
Rating:

Missed good and food poisoning

Complaint from Waynemiles67 on 28 June 2021 about McDonalds.

Two weeks ago I went to McDonald's for a takeaway we had friends round so was not order .when we got home they missed two big Macs one chips and a coke .also next day I had had stomach... Read more

Comments: 0
Rating:

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