McDonalds Complaint Sentiment: Negative

Our sentiment meter has identified a 29% increase in complaints about McDonalds over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering McDonalds's offerings.

Sentiment data last updated on April 25, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 286 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1775
Total complaints
1770
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1775 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1775)

Authentic experiences shared by our community for your benefit.

Frenchfries

Complaint from benway.linda@icloud.com on 24 June 2021 about McDonalds.

I ordered a medium size of frenchfries thru the carryout. The frenchfries were so skinny and it was the size of smaller than small. It surely was not worth the money I paid for them. Read more

Comments: 0
Rating:

Manager complaint

Complaint from Taceda on 23 June 2021 about McDonalds.

Management at this facility has proven to be unprofessional, and rude. My son (Minor) Robert Champion has been employed since October 2020. I have tried to address my concerns at facility management levl, with no Outcome. First complaint, there has... Read more

Comments: 0
Rating:

Fcor missing n cold

Complaint from ClaIrenicho on 23 June 2021 about McDonalds.

We went to mcdonsxas spent 54 pound to Chet bhone n was missing 3 bigger Mac burgers the chips were stone cold it was discusten the rest of then meals were stone cold n vile my kids were disappointed and... Read more

Comments: 0
Rating:

Raw chicken sandwich

Complaint from Kharte on 22 June 2021 about McDonalds.

Last night I received a spicy chicken sandwich and it was raw. I had a few bites before I realized it was raw I am disgusted that they would do that. I have pictures. Read more

Comments: 0
Rating:

Racism Manager and staff

Complaint from Osman on 21 June 2021 about McDonalds.

I went to McDonald's with  my family this afternoon 55A Radcliffe Rd, West Bridgford, Nottingham NG2 5FX . today at 4.00 pm on 20 June 2021 My husband asked for a large white coffee as usual and when he get ... Read more

Comments: 0
Rating:

Slow drive thru

Complaint from Spiderjr71 on 21 June 2021 about McDonalds.

Sat in drive thru for 49 minutes waiting on my food workers not doing anything but standing there I watched 11 cars leave because it was to slow Read more

Comments: 0
Rating:

Employee complaint

Complaint from Shelia Brown on 21 June 2021 about McDonalds.

I parked outside in parking lot in a big truck pulling a 30 ft trailer . We had 4 kids with us an had been riding for hours heading to Brunswick Ga . The children were so hungry an ask... Read more

Comments: 0
Rating:

Bad food and Customer Service

Complaint from Cedreg on 20 June 2021 about McDonalds.

Bad Customer Service and food was horrible. Cherry pie inside an Apple pie box, Sweet Tea was UnSweet and Cheese burger was Cold and Hard. Read more

Comments: 0
Rating:

Missing chicken burger and no sauce

Complaint from Andrew R on 19 June 2021 about McDonalds.

I ordered x2 chicken legend burgers and Mosorellaa dippers and the only reason I ordered the dippers is because they come with a salsa sauce. I was not told u till after I had paid for my order that they... Read more

Comments: 0
Rating:

Cold Big Mac Burger

Complaint from Janette Diva on 19 June 2021 about McDonalds.

I visited the above McDonalds this afternoon and was really disappointed with my meal. Due to covid etc it's been well over 14mths since I last visited. I had to wait over 10 minutes for my food and when it... Read more

Comments: 0
Rating:

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