McDonald’s complaint: Rude staff

We don’t often eat in takeaway’s as we try to be healthy as possible. but after a long day in work and good test results from my daughter’s school a treat was in order and McDonald’s was the takeaway of choice.
So after patiently sitting in Upton drive through queue for approximately 25-30 mins
I finally arrived at the point to order my family meal.
initially every thing went well for first two order’s my daughters and wife’s this was until it came to my order.
I was told there was no chicken selects, no big drama not the end of the world so ordered a traditional big mac meal with a coke instead.
thanked the machine and continued with the next leg of our food journey to the payment booth.
A further 10 mins down the line we were at the window and was greeted with a card machine and a rather unenthusiastic Nod from the window attendant.
I placed my card on the reader and paid now this was MY FATAL ERROR!! I never checked the screen hands up I admit it.
not realising what I was letting myself in for I continued on my rather lengthy food journey to the best part the delicious meal and treat we were expecting.

This is were it all goes horribly wrong.
No Nice Greeting that I would expect from a front of house representative.
in fact no greeting at all but considering how busy every one looked and the queues I understand standards do slip.
Anyway I was them presented with 2 drinks and a small bag with 2 meals in.
I continued to wait for the third meal not quite understanding why it would come separately, this meal it transpires was mine the Big Mac meal.
After a short time the Attendant asked a rather short what’s up
to which my reply was I am missing a Big Mac meal.
The response was you never ordered one.
I did I said .
You never it’s not on the screen.
A quick check of my receipt and no there was no Big Mac Meal on the order.
I am sorry I did ask for one I am not sure why it was missed but if you could place one on my order I will pay any extra that is required.
with the intention of paying and parking up to wait for said Big Mac meal.
YOU CAN’T do that that’s why you were told to check your order at the previous window The Fatal Error!! you have got to go back around and start again at the beginning of the drive thru queue or join the other walk in queue
(If you read above you will note I never mentioned any greeting or any conversation at all between payment window attendee and myself)
It was at this point my wife interjected and said excuse me we were not told to check anything at the previous window
the response a blank stare and yes you was
So now Your employee is now calling myself and my wife liars.
I have to admit I was now getting angry and quite frankly shocked at the treatment we were receiving.
I then said I am not moving until I get this resolved and my Big Mac meal that I had now queued up for for approximately 40 mins.

This is when it really gets interesting next up in the window pops the store shift manager I am guessing due to the better uniform and air of self importance surrounding her.
What’s the matter sir
Nice someone who Knows how to speak to a customer I thought this will be resolved in no time.
The story was repeated exempt from the accusations of being liars put to myself and my wife.
ok sir pull up so I can get the people behind you served and I will come out to see you.
Regrettably by this time I had all ready proclaimed above I would not move until I received my meal The Big Mac.
OK that’s it fine The window was now SLAMMED!! in our faces.
Still somewhat bemused I remained in the spot for a further fruitless 3 min’s expecting maybe they would discuss amongst themselves and resolve the problem.
the realisation set in My Big Mac Meal was not going to be forth coming so off I went home meal less angry disappointed and by now very very hungry.