McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 17, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 271 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1779
Total complaints
1774
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1780 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1779)

Authentic experiences shared by our community for your benefit.

Unwilling employee

Complaint from Unhappy coffee Guy on 30 September 2021 about McDonalds.

On September 28, 2021 at 4:45 PM I entered the drive-through of McDonald’s and ordered a medium decaf coffee. I was told none was brewed. I said are they going to brew some. I was told sorry sir we’re not... Read more

Comments: 0
Rating:

Drive through

Complaint from Richard Leyva on 29 September 2021 about McDonalds.

On 9-29-21 @approx 1330 I ordered 40 mcnuggets and 2 medium fries. After paying I proceeded to the next window to pick up. After 5 minutes they asked me to move to the side, with no explanation. I waited... Read more

Comments: 0
Rating:

Missing breakfast

Complaint from Zoom1744@AOL.com on 28 September 2021 about McDonalds.

Y did u stop serving breakfast at 10:30 so times I just want a sausage muffin Read more

Comments: 0
Rating:

Gloves and Sanitation

Complaint from Dru on 28 September 2021 about McDonalds.

While waiting on meal to be completed; I happened to see the servers making my breakfast. I noticed none of the workers making the food were wearing gloves while handling the food. I wasn't please all with what saw so... Read more

Comments: 0
Rating:

hours

Complaint from isl1diver on 28 September 2021 about McDonalds.

The Mcd,s in question stops breakfast at 10:30 am,for lunch? Who wants lunch at 10:30am? The national site suggest 11Am. With the Friday hours extended to 11:30 am. I arrived at 10:31am NO Breakfast? Actually they should serve breakfast every... Read more

Comments: 0
Rating:

order constantly wrong

Complaint from 3.muniii on 27 September 2021 about McDonalds.

i constantly receive the wrong order but don’t always complain a they are busy. my last order was wrong and didn’t include the sauces that were not optional on the order screen. My fanta constantly has ice in it and... Read more

Comments: 0
Rating:

Food missing

Complaint from Swan79 on 26 September 2021 about McDonalds.

We ordered 4 combos and when we received our order - all we literally got were the drinks. This is absolutely ridiculous. It’s not the first time it’s happened. This needs to stop. We have kids who are really upset... Read more

Comments: 0
Rating:

Order never delivered

Complaint from Robert32 on 26 September 2021 about McDonalds.

I placed an order using McdeliveryPH last Sep. 23, 2021 around 9:30 AM. As I placed the order the app says Ill be receiving a ation via email but I didnt receiver any. After 30 minuters of placing the order,... Read more

Comments: 0
Rating:

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