McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 6, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 282 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1779
Total complaints
1774
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1779 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1779)

Authentic experiences shared by our community for your benefit.

Management dating employee

Complaint from Awags on 16 December 2022 about McDonalds.

I have been informed by various individuals that a Manager at this location is involved with one of their subordinate. Thus subordinate us getting favored treatment over other employees because of the relationship. I don't have 1st hand... Read more

Comments: 0
Rating:

Poor customer service

Complaint from L Baker on 15 December 2022 about McDonalds.

Drove to the second window to pay and then waitied for our food. A young female with bleach blonde hair basically threw our food at us through the window. I told her that we dont require a cup holder for... Read more

Comments: 0
Rating:

Horrible food experience

Complaint from izzerdog on 13 December 2022 about McDonalds.

Ordered four McDoubles because they were 2 for1. Hamburger meat on all 4 was overcooked almost to the point of being burned, there was little ketchup, mustard and onions but there were two pickles on each. Worst experience ever at... Read more

Comments: 0
Rating:

The mangers being rude to employees

Complaint from Miss renegade jones on 13 December 2022 about McDonalds.

Hello my is renegade Briggs (I’m not using my real name or last name for protection), and I’ve been working at McDonald’s for two months now as a part time crew member and they expect more out of me when... Read more

Comments: 0
Rating:

Bad service

Complaint from Bluegems on 11 December 2022 about McDonalds.

I just would like you to know that on December 11th 2022 @ 9:30 am I went into the store and was refused service because of some sort of activity that had nothing to do with the store just... Read more

Comments: 0
Rating:

Cold food, unfriendly and unprofessional

Complaint from Brian Kelly on 09 December 2022 about McDonalds.

To Andrew Wager McDonald's area supervisor. Thank you for your response from my previous complaint. You had mentioned, your goal is 100% customer satisfaction, and your team works... Read more

Comments: 0
Rating:

Paid and didnt get order

Complaint from Seraj on 08 December 2022 about McDonalds.

I order At 15:42 and at 16:05 they came out and told me its load shedding i cant get my order and they couldn't refund me as well, left with out my money and my food Read more

Comments: 0
Rating:

Drive through

Complaint from Linda Greenberg on 08 December 2022 about McDonalds.

This is the second time that I have complained about the diet soda at both the Trumbull Stratford Ct locations Either the soda machines are not being clean correctly or the ingredients are not being properly prepared - the... Read more

Comments: 0
Rating:

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