Bad service and food was horrible
Complaint from tumanako94@gmail.com on 04 December 2022 about McDonalds.
The food was horribly cold and disgusting Read more
McDonalds complaints
McDonalds Complaint Sentiment: Negative
Our sentiment meter has identified a 29% increase in complaints about McDonalds over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering McDonalds's offerings.
Sentiment data last updated on April 26, 2024
McDonalds complaint process
Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about McDonalds?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
McDonalds complaints chart
We have received 286 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.
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McDonalds complaint statistics
Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1775
Total complaints
1770
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
1775 ratings
McDonald's customer service FAQ:
Why should I file a complaint about McDonald's on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.
What types of complaints can I file about McDonald's on Complain.biz?
You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.
What are the most common complaints about McDonald's?
According our data some common complaints about McDonald's include:
- Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries.
- Incorrect orders: Some customers report receiving the wrong food or missing items from their orders.
- Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
- Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.
Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.
How can I contact McDonald's customer service directly?
Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.
How to contact the customer service of McDonalds?
Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:
The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
McDonalds reviews: (1775)
Authentic experiences shared by our community for your benefit.
Customer service and food
Complaint from Kszul72 on 03 December 2022 about McDonalds.
Customer service was awful through the drive through. Two of the sandwiches were half unwrapped. The muffins were stale and hard. Very upset and dissatisfied . I called and they said I needed a receipt. There was no receipt in... Read more
Treated unfair
Complaint from Unappreciated on 29 November 2022 about McDonalds.
I was on the table preparing food and we had inspection. I was doing everything right like I was suppose to to because I am a certified crew trainer. We was about to run out of a certain item ... Read more
BRING BACK the any size pop for $s back the cheap any size pop for $1
Complaint from MAllen on 28 November 2022 about McDonalds.
BRING BACK the dollar pop(any size pop for 1 dollar) STOP BEING SO DAMN GREEDY AND STINGY! The dollar pop helps people alot.And McDonalds makes Millions of dollars,so selling a little cup of soda pop for a dollar is... Read more
Poor Service
Complaint from Cole Wright on 27 November 2022 about McDonalds.
I didn't grab my Coke drink I wanted and my burger was looking terrible. Not much ketchup, pickles and onions and no mustard. I usually get good service, but at that McDonald's, not anymore. They need better staff and management... Read more
24 hours McDonald’s not serving food
Complaint from Georgia1234 on 27 November 2022 about McDonalds.
I went to the McDonald’s drive though in a taxi that cost me nearly £20 to get there and be told they are not serving food because they are cleaning the grill and all the other grills was broken so... Read more
Frozen food
Complaint from Byeee on 22 November 2022 about McDonalds.
I got a basket of fries and some of my fires was still frozen and some was cold af when I bite into them.I put a pic of 1 of them I kept I threw the rest away that’s nasty... Read more
Bad service
Complaint from Michellestuckey on 17 November 2022 about McDonalds.
First they make me wait before I can order, I’m the only one in the drive thru then I get up to the window to get my order and she gives me my tea and tells me to pull up... Read more
Raw food danger
Complaint from Pissed off double quarter on 16 November 2022 about McDonalds.
This McDonald's will give you raw double quarter it will look cooked on the outside but be raw in the middle pink in color and nasty causing vomiting and stomach problems with diarrhea pls before someone gets hurt Read more
Unacceptable burger and fries
Complaint from Goburrow9 on 15 November 2022 about McDonalds.
I ordered a double cheeseburger and fries from the drive thru and when I checked my order, the burger was missing half the bun and fries were cold, as was the burger Read more
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