McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -13%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 5, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 281 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1778
Total complaints
1773
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1778 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1778)

Authentic experiences shared by our community for your benefit.

No drink with delivery

Complaint from Scott johnston on 14 August 2023 about McDonalds.

We called and spoke with the manager Danielle of Bellshill McDonald about 1 pm 14.8.2023 requesting the drink which was not delivered with my order this has been a regular occurrence when making a order for... Read more

Comments: 0
Rating:

Felt discreminated

Complaint from Jsmvegas on 14 August 2023 about McDonalds.

I order a cheeseburger fries and spicy chicken easy mayo. So when pull to the window the cashier was laughing and saying inappropriate words when i got my food chicken sandwich only had a drop of mayo. Cashier did not... Read more

Comments: 0
Rating:

Discussed on how my food was served to me

Complaint from Robin Hines on 13 August 2023 about McDonalds.

I went through the drive through August 8th placed my order of. Filet of fish like I always order. Was asked to pull over and park and my food would be brought out to me. Upon opening my filet of... Read more

Comments: 0
Rating:

All sandwiches were wrong

Complaint from bobrevor777 on 13 August 2023 about McDonalds.

All Big Macs had the extra bun near the top bun back to back and the cheesy jalapeno QPC had no cheese at all. Read more

Comments: 0
Rating:

Slow needs to close

Complaint from Neveragain2023 on 11 August 2023 about McDonalds.

I went through drive thru. Sat at the station after order and 45 MINUTES LATER!!!!I had to walk inside. They give me my order and ALL the food is ice cold. The manger who refuse to give his name. Didn’t... Read more

Comments: 0
Rating:

Got my order wrong

Complaint from Old timer on 10 August 2023 about McDonalds.

Last two times I was there got my orders wrong. Had to go back in and have it done right. Next time I'll go to Kwik trip it'll be done right and cheaper also Read more

Comments: 0
Rating:

Order item missing

Complaint from Margi on 10 August 2023 about McDonalds.

I ordered from just eat and my Big Mac was missing this isn’t the first time because I have had other items missing from my orders Read more

Comments: 0
Rating:

Out of date milk

Complaint from Guildford on 08 August 2023 about McDonalds.

I visited on the 8th of august with my daughter she had a child’s chicken nugget meal with milk which was dated the 7th august I did take it the counter spoke to guy in white shirt wasn’t happy as... Read more

Comments: 0
Rating:

Bad food

Complaint from Babyjane on 07 August 2023 about McDonalds.

Ordered two chicken combos, they gave me one chicken sandwich three teas. I had ordered two teas. When I got the order it was wrong. I told the lady there was supposed to be two combos she said you ordered... Read more

Comments: 0
Rating:

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