While some customers may still be encountering a bad experience, our sentiment meter has detected a -67% decline in complaints about Booking.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 8, 2024
Do you have a dispute or had a bad customer experience with Booking.com? Submit your Booking.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Booking.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Booking.com complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 70 complaints about Booking.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Booking.com's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Booking.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Booking.com by calling 1-888-850-3958. If you want to reach out to Booking.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from nothappyuser on 28 August 2021 about Booking.com.
I booked a stay thru booking.com, when I arrived at the hotel, there was no booking as they were totally booked up. I did not get to stay at the hotel and was a waste of my time to... Read more
Complaint from Jamie Bonnallie on 14 August 2021 about Booking.com.
I booked a hotel that clearly showed on the booking.com website that the Spa and pool are available to all guests only to be emailed after i paid in advance that the hotel was under construction and no facilities are... Read more
Complaint from Arek Tabak on 10 August 2021 about Booking.com.
On July 22 I made booking for two hotels on Booking.com. On July 23 my credit card ending 5625 was charged in full for each hotel. I have the record. Hotel Anhea Sept 10-12 $49, and Atlas House Luxury Suits Sept 13-16... Read more
Complaint from JazzyG on 10 August 2021 about Booking.com.
There was a fire in the Hotel on the 7th August and we were evacuated - for atleast 2 hours we were left outside just stranded, it was only a customer that told us what was going on, it was... Read more
Complaint from unhappycustomeratbooking.com on 09 August 2021 about Booking.com.
My complaint is, we were unable to arrive at our hotel due to Spirit Airlines cancelling our flight on August 5th 2021 during their operations issues that cancelled hundreds of flights. I spent over 5 hours, and 12 phone... Read more
Complaint from juliina on 09 August 2021 about Booking.com.
Dear Customer Service, My name is Julia Abdelfatah. I am writing to inform you for my bad experience in Travelodge by Wyndham Suites Virginia Beach Conf. number 3090.241.880; pin Code: 3430 This letter is about the poor condition of the roomhotel... Read more
Complaint from M. Bradley on 08 August 2021 about Booking.com.
My family stated at the Hampton Inn, Hampton-Newport News, VA from 72921 to 8121. For two rooms, the quoted booking.com rate was $1,196.04. On the day of check out, I asked for a receipt and was refused. ... Read more
Complaint from TyroneF on 08 August 2021 about Booking.com.
My weekend from HELL I had booked a twin room at the Amphitheater backpackers lodge and payed in full on 03-08-2021 (5 days prior to my check in) for the long weekend. Before I took the 5 hour journey I phoned... Read more
Complaint from kigi on 04 August 2021 about Booking.com.
I booked a room through booking.com. I did not receive a ation. When requested, I was told they did not have a reservation for me. I contacted the hotel directly and they had an incorrect reservation, 2 rooms for 2... Read more
Complaint from Janet11779 on 31 July 2021 about Booking.com.
On July 30th, I booked a reservation for 2 queen beds in Moosic PA. for 150.00 a night plus tax. Approximately 5 minutes later, I received a phone call from the owner stating that the price was wrong and... Read more
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