Booking.com complaint: Taken money

Name: Taken money
Item: Booking.com
Rating: 1
Author: Leanne

Open 17 Jan 2024 97 views Hotels / Motels

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Filed 17 Jan 2024 by Leanne

Hi I was charged by booking.com 87 pound they told me it was the hotel that did so I rang them they have take nothing as it was free cancellation on the 1st dec

A charge from Booking.com you do not recognize? What BKG*HOTEL AT BOOKING.C on a bank statement means

Booking.com complaint: Taken money — Photo Leanne uploaded with this complaint

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Case details

Status: Open
Company: Booking.com
Filed: 17 Jan 2024
Rating: 1/5
Desired resolution: I want my money back
Problem: Charged despite free cancellation
About: hotel booking
At stake: £87

Progress

Filed
Company notified
Company replied
Resolved

17 Jan 2024 Complaint filed and published
17 Jan 2024 Message from Bizzy: we notified Booking.com about this complaint.

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