While some customers may still be encountering a bad experience, our sentiment meter has detected a -45% decline in complaints about Booking.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 15, 2024
Do you have a dispute or had a bad customer experience with Booking.com? Submit your Booking.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 77 complaints about Booking.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Booking.com's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Booking.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Booking.com by calling 1-888-850-3958. If you want to reach out to Booking.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Taleofclem on 11 April 2024 about Booking.com.
I have booked a hotel in Oman the last day without cancelation policy (had no idea this policy still exist) and figured out my travel documents were expired as per the country requirements. Asked kindly the booking team to support... Read more
Complaint from Sanita on 05 April 2024 about Booking.com.
We were supposed to check in anytime aafer 16:00. Upon arrived -18:30 the property was vacant. No one to assist us. We even asked two neighbors to assist and they both tried for several minutes to assist. Guest phoned around 8pm... Read more
Complaint from Travelgenie on 28 March 2024 about Booking.com.
I recently checked into THE SILKEN AL-ANDALUS hotel on 24/3/24. I am writing to bring to your attention an issue I encountered during my stay. Upon checking in, I was informed by the reception staff that my accommodation booking did not... Read more
Complaint from yeohkt on 10 March 2024 about Booking.com.
I got message that I will be upgraded to level 2. However after week nothing happen, I had call support First they disconnected my call, second call when on no response after 1 hour on the phone. They said only after... Read more
Complaint from Dr.Ani Atanasova on 09 March 2024 about Booking.com.
I had a reservation for a hotel in Berlin, and checked in at 8am on next day, within less than 24h of my check in right and before the check out time. The hotel decided a no show, without informing,... Read more
Complaint from Paul Reay on 07 March 2024 about Booking.com.
Both taxis were full of cigarette smoke it was highly uncomfortable as we are none smokers we had no choice to ride as we were in a country we didn't know,the first taxi driver was dangerous overtaking and we were... Read more
Complaint from Shinu on 16 February 2024 about Booking.com.
I am writing to express my disappointment regarding the recent cancellation of my booking at your hotel (Fully furnished room for rent in Märsta), Booking Reference Number: 4014.604.800, and your refusal to issue a refund as per the terms of... Read more
Complaint from Ace cat on 13 February 2024 about Booking.com.
Booking.com ha e just robbed us of our family holiday... I'm a disabled woman and was too ill to go on the last family holiday we had booked with Booking.com so my mum and the kids went without me ...... Read more
Complaint from Bh1144401 on 13 February 2024 about Booking.com.
We made a booking for a stay in Liverpool via booking.com , paid via booking.com but began being constantly harassed by that Company demanding payment (knowing we had already paid booking .com) . I have since explained I want to... Read more
Complaint from Mone on 08 February 2024 about Booking.com.
I am writing to bring to your attention a pressing issue regarding the cancellation and refund of my recent round-trip flight booking through your website. Despite my attempts to contact your customer service via phone, I have been unable to connect... Read more
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