Booking.com Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -47% decline in complaints about Booking.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 15, 2024

Booking.com complaint process

Do you have a dispute or had a bad customer experience with Booking.com? Submit your Booking.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Booking.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Booking.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Booking.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Booking.com complaints chart

We have received 84 complaints about Booking.com over the last 12 months. The graph below shows a monthly breakdown.

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Booking.com complaint statistics

Curious about Booking.com's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!

326
Total complaints
325
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 326 ratings

How to contact the customer service of Booking.com?

Below, you will find the contact information for the complaint department of Booking.com. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-850-3958
Contact form:

You can contact the customer service of Booking.com by calling 1-888-850-3958. If you want to reach out to Booking.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Booking.com reviews: (326)

Authentic experiences shared by our community for your benefit.

Taxi bookings

Complaint from Paul Reay on 07 March 2024 about Booking.com.

Both taxis were full of cigarette smoke it was highly uncomfortable as we are none smokers we had no choice to ride as we were in a country we didn't know,the first taxi driver was dangerous overtaking and we were... Read more

Comments: 0
Rating:

Refusal to issue a refund

Complaint from Shinu on 16 February 2024 about Booking.com.

I am writing to express my disappointment regarding the recent cancellation of my booking at your hotel (Fully furnished room for rent in Märsta), Booking Reference Number: 4014.604.800, and your refusal to issue a refund as per the terms of... Read more

Comments: 0
Rating:

Disabled woman robbed of family holiday...

Complaint from Ace cat on 13 February 2024 about Booking.com.

Booking.com ha e just robbed us of our family holiday... I'm a disabled woman and was too ill to go on the last family holiday we had booked with Booking.com so my mum and the kids went without me ...... Read more

Comments: 0
Rating:

Refusal of cancellation

Complaint from Bh1144401 on 13 February 2024 about Booking.com.

We made a booking for a stay in Liverpool via booking.com , paid via booking.com but began being constantly harassed by that Company demanding payment (knowing we had already paid booking .com) . I have since explained I want to... Read more

Comments: 0
Rating:

Refund Assistance Needed for Round Trip Booking

Complaint from Mone on 08 February 2024 about Booking.com.

I am writing to bring to your attention a pressing issue regarding the cancellation and refund of my recent round-trip flight booking through your website. Despite my attempts to contact your customer service via phone, I have been unable to connect... Read more

Comments: 0
Rating:

Refund

Complaint from Ursula Kirman on 27 January 2024 about Booking.com.

Awaiting refund from 28/12/23 I've been told the refund has been actioned but I have not received. They gave had bank statements as proof but no refund and now no communication Read more

Comments: 0
Rating:

False advertising for disabled persons

Complaint from Madilou on 26 January 2024 about Booking.com.

I am disabled and have contacted booking.com about bathtubs in hotels. My neck is broken and I have sever nerve damage on the left side of my body. Picture shows bathtub, customer service states there were bathtubs. Arrive at hotel.... Read more

Comments: 0
Rating:

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