Complaints about Premier Inn

On this page you can see which complaints are submitted about Premier Inn.

How to file a Premier Inn complaint?

Whatever your complaint about Premier Inn is, follow the next three steps in order to have the best chance of resolving your complaint.

1. Click on the 'File Premier Inn complaint' button.
2. Describe your complaint in detail, and suggest how Premier Inn should resolve it.
3. Submit your complaint directly to Premier Inn and mention that you posted your complaint on

Statistics of Premier Inn in the category Hotels / Motels

8 total complaints
1.5 /10
4 votes

Complaints overview


Complaint from on 17 April 2022 about Premier Inn in category Hotels / Motels

Music,Smoke and noise. We stayed here on the 15th april 2022 in room 1. The room wasnt up to standards. The furniture was broken i am a pregnant women i went to sit on the chair and it was broken... Read more


Complaint from on 11 November 2021 about Premier Inn in category Hotels / Motels

I don't normally complain but I feel compelled to. We were staying with one of your hotels for my Grandad's funeral. We arrive just gone 8pm to go to the room and just take stock of what had happened during... Read more


Complaint from on 15 May 2021 about Premier Inn in category Hotels / Motels

I booked premier inn for a 4 night stay on 31st may booking reference BESR107944 paid £242.80 and the day after I got email from premier inn advertising the same stay for £170 , I’m extremely disappointed and would... Read more