While Premier Inn is well-regarded for its comfortable accommodations and numerous locations, complaint data from our community has flagged several recurring issues that guests encounter during their stays. Common complaints include not receiving confirmation emails for bookings, the avoidant behavior regarding the Good Night Sleep Guarantee, and unsatisfactory room conditions. There are also instances of wrongful eviction, double payments, dirty rooms, and concerns about certain employees' misconduct and theft.
To avoid these issues, we strongly advise customers to double-check their booking confirmations and keep detailed records. Address any service guarantees directly at the location and report any issues immediately to management, documenting all interactions. For financial discrepancies, closely monitor your bank statements and contact both Premier Inn and your bank as soon as possible.
Do you have a dispute or had a bad customer experience with Premier Inn? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Premier Inn.
Our sentiment meter has identified a 100% increase in complaints about Premier Inn over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Premier Inn's offerings.
Sentiment data last updated on November 1, 2025
We have received 3 complaints about Premier Inn over the last 12 months. The graph below shows a monthly breakdown.
Curious about Premier Inn's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Premier Inn customers. Search, discuss and connect with other people in our community.
Complaint from Dirty room on 31 October 2025 about Premier Inn.
Arrived at hotel on the 25/10/25 went into the room and the smell was horrible it was making me and my husband feel sick. Stains on the carpet, bed sheets all stained and fan in the bathroom full of dirt.... Read more
Complaint from Chris Robinson on 04 May 2025 about Premier Inn.
Good evening I am writing to say how bad my experience was at the Premier Inn at Seton it was very poor and we ended up having a disabled room. The bedding was ripped could not open the windows the... Read more
Complaint from Sue1smile on 18 April 2025 about Premier Inn.
Parked up went to check in and asked if I could validate parking. Was asked where I parked. I said I parked over there and pointed to where I parked. On leaving I asked to validate ticket which would have... Read more
Complaint from Valerie Coles on 14 June 2024 about Premier Inn.
For £110 for one night I had only one shabby chair, had to request sufficient towels and tea/ coffee and milk. Read more
Complaint from Moseley on 04 February 2024 about Premier Inn.
I made a booking on 23 January 2024 for one night stay 5 February at Premier Inn Terminal 2. for my husband who is flying to Brussels tomorrow 5 February.Today gathering together all the travel documentation I was unable... Read more
Complaint from Leroy ASHMAN on 01 August 2023 about Premier Inn.
Booked a number of rooms on account for party of wedding guest ( including my wife and I ) On the 13th/07/2023 we had an inexperienced receptionist, who admitted was only her second day in front of house. It took her... Read more
Complaint from Meba on 29 May 2023 about Premier Inn.
I am asthmatic and have atharis in both hips. The lifts been out of action for two days and i can't manage the stairs. I have had a breakfast bar for my dinner. Read more
Complaint from Eileenwelsh on 02 March 2023 about Premier Inn.
Service so poor we cancelled our booking Read more
Complaint from grace electrical on 08 January 2023 about Premier Inn.
Booking Ref BHPR106303 Date 31122022 After booking in to the hotel we entered the restaurant to find a large group of what appeared to be members of the travelling community who were loud and disruptive. We returned to our room as felt... Read more
Complaint from W.hutchison on 27 October 2022 about Premier Inn.
I have just booked a room at a Manchester Premier Inn Ref AWTR723142 only to find when it was ed that there is a parking charge of £10. When booking there is no mention of parking charges. It raises... Read more
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