While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Premier Inn over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 16, 2024
Do you have a dispute or had a bad customer experience with Premier Inn? Submit your Premier Inn complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Premier Inn.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Premier Inn complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 3 complaints about Premier Inn over the last 12 months. The graph below shows a monthly breakdown.
Curious about Premier Inn's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Moseley on 04 February 2024 about Premier Inn.
I made a booking on 23 January 2024 for one night stay 5 February at Premier Inn Terminal 2. for my husband who is flying to Brussels tomorrow 5 February.Today gathering together all the travel documentation I was unable... Read more
Complaint from Leroy ASHMAN on 01 August 2023 about Premier Inn.
Booked a number of rooms on account for party of wedding guest ( including my wife and I ) On the 13th/07/2023 we had an inexperienced receptionist, who admitted was only her second day in front of house. It took her... Read more
Complaint from Meba on 29 May 2023 about Premier Inn.
I am asthmatic and have atharis in both hips. The lifts been out of action for two days and i can't manage the stairs. I have had a breakfast bar for my dinner. Read more
Complaint from Eileenwelsh on 02 March 2023 about Premier Inn.
Service so poor we cancelled our booking Read more
Complaint from grace electrical on 08 January 2023 about Premier Inn.
Booking Ref BHPR106303 Date 31122022 After booking in to the hotel we entered the restaurant to find a large group of what appeared to be members of the travelling community who were loud and disruptive. We returned to our room as felt... Read more
Complaint from W.hutchison on 27 October 2022 about Premier Inn.
I have just booked a room at a Manchester Premier Inn Ref AWTR723142 only to find when it was ed that there is a parking charge of £10. When booking there is no mention of parking charges. It raises... Read more
Complaint from Late booking on 12 June 2022 about Premier Inn.
Arrived at 2.30 no place to park and the parking on the car terrible just a free for all so had to park across the road then arrived in reception 2.45 queued with lots of people no self checking in... Read more
Complaint from villyverm56 on 03 May 2022 about Premier Inn.
dreadful service. food was inedible. was told by staff member that although food couldnt be eaten, there was nothing she could do. asked to see manager, but no manager was on duty during our stay. on 2nd. day we were... Read more
Complaint from SHOWAT on 19 April 2022 about Premier Inn.
I have never been so terrified in all my life, My party of 4 arrived at the reception at 12.20 on Friday 15th April to be told we had to come back at 3pm they did allow us to... Read more
Complaint from dannyamy2022 on 17 April 2022 about Premier Inn.
Music,Smoke and noise. We stayed here on the 15th april 2022 in room 1. The room wasnt up to standards. The furniture was broken i am a pregnant women i went to sit on the chair and it was broken... Read more
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