My complaint:
I made a booking on 23 January 2024 for one night stay 5 February at Premier Inn Terminal 2. for my husband who is flying to Brussels tomorrow 5 February.Today gathering together all the travel documentation I was unable to find any ation of that booking. I then noticed that indeed a payment of £54 had been debited to our bank account on 23 January in favour of Premier Inn.I tried to phone the hotel but the customer service was closed..In view of his imminent departure I booked another hotel at a cost of £75.
Suggested solution:
Refund £54 at least and compensate me for addition cost of second hotel and the worry and time spent.
