My complaint:
I booked a 1 night stay at ibis hotel through booking.com.I put my card details in and an automated reply returned stating payment taken but booking declined,and a refund would be issued. I then immediately re booked same name, same card,,same date and all went rhrough fine. However now I find out I have been charged for 2 bookings.I have contacted booking.com.They state that as I have made 2 bookings ibis will not cancel or refund.However ibis state the problem lies with booking.com.They state its out of their hands.This is a technical fault that was on booking.com system and should be refunded.I have lost all faith in booking.com after being a genius level customer over many years.
Suggested solution:
Refund the first booking that was supposed to be refunded
