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Booking.com complaint: Conned by booking partner

Open 61 views Hotels / Motels
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Filed 4 Sep 2023 by Bas

We booked an appartement through booking with Milano Appartements. We ended up in a top floor disaster space, nothing like we booked. Got a seemingly nicer place which was at the train station, so loud that we couldn’t even sleep. Up front we were told to rate them with 10/10…
After all this we naturally did not.
One day after our review we were charged €500,- for damage, which we surely did not cause!
Until now booking has done nothing, and their fraudulent partner is still available.

A charge from Booking.com you do not recognize? What BKG*HOTEL AT BOOKING.C on a bank statement means

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