My complaint:
I made the reservation with Booking.com on 20th of August, I paid to Booking.com and received the ation about the payment. The hotel canceled the reservation because the prices on Booking.com didn’t match the actual prices and I had to pay at the reception again. Today on 28th of October I still didn’t receive any refund from Booking.com. All I get is template replies of their customer service bots that they are investigating my case and sending me apologies. Not a single direct reply to any of my questions like how long it will take (2 month already). Why do their investigations have to become my problem?
Suggested solution:
WARNING TO EVERYONE: DON'T PAY TO BOOKING.COM, they take no responsibility for the money that you pay to them and you will waste a lot of time getting your refund for their mistakes.
