Bank statement charge
What is BKG*HOTEL AT BOOKING.C on my statement?
Who charged you
Booking.com stays and flights it takes the payment for
BKG*HOTEL AT BOOKING.C is Booking.com, the hotel and travel booking site. The line means Booking.com itself took the payment for a stay, at booking or on a date in the booking's payment schedule, instead of the hotel charging your card at check-in or check-out.
How it can show on a statement
BKG*HOTEL AT BOOKING.CBKG*BOOKING.COM HOTELBKGHOTEL AT BOOKING.CBKGBOOKING.COM HOTEL
4 more ways it shows
BKG*BOOKING.COM FLIGHTHOTEL AT BOOKING.COMFLIGHT ON BOOKING.COMBOOKING.COM
Find out what it was
- 1
Search your inbox and spam folder for Booking.com confirmation emails around that date; the confirmation shows whether Booking.com or the property takes payment, the payment policy and the price breakdown.
- 2
Sign in to your Booking.com account and open your trips, including past and cancelled ones, and compare each booking's payment schedule with the date and amount.
- 3
Compare the amount in the booking's currency: if the property's currency differs from your card's, conversion and your card's foreign transaction fee can make the line differ from the price you saw.
- 4
If one trip shows two lines, check whether one is a prepayment and the other the rest of the stay. A temporary hold to check the card comes from the property itself and is returned.
- 5
Ask travel companions, family or colleagues whether they booked a stay or a flight with your card.
- 6
Still a charge you did not agree to? File your complaint here. We write it with you and send it to Booking.com, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “BKG*HOTEL AT BOOKING.C”?
BKG is short for Booking.com, and the words after the asterisk say what was paid for: HOTEL for a stay, FLIGHT for a flight. The line is cut short, so BOOKING.COM ends as BOOKING.C. Older lines show the same name without the asterisk, such as BKGHOTEL AT BOOKING.C, and newer ones can read HOTEL AT BOOKING.COM.
On Booking.com the property usually charges your card itself. When Booking.com handles the payment instead, the booking confirmation says so; Booking.com then charges your card and pays the property. That is why the line names Booking.com and not the hotel, and why the confirmation email is what ties the amount to a stay.
Why you might see this charge
- A stay booked with online payment, charged when you booked or on a later date in the booking's payment schedule.
- A prepayment for all or part of a stay at a property that asks for one, with the rest paid at the property.
- A cancellation or no-show charge on a booking whose payment Booking.com manages, once the last date for cancelling without a fee had passed.
- A flight booked on Booking.com, which shows as BKG*BOOKING.COM FLIGHT.
- A booking someone else made with your card: Booking.com lets people book with another person's card if they have that person's permission.
Is BKG*HOTEL AT BOOKING.C legit?
Yes. Booking.com is a real travel booking company, Booking.com B.V. in Amsterdam, part of Booking Holdings, and BKG* lines are its own payments for stays and flights. The line does not name the hotel, so it can look unfamiliar even when it is genuine.
If no booking in your account or inbox matches the line, someone else may have booked with your card details. Booking.com says it never asks for your account or payment details by email or through chat apps such as WhatsApp, so a message asking you to confirm a payment through a link is not a reason to act; check the line against your own account and confirmation emails.
What people told us about charges from Booking.com
205 complaints about Booking.com on Complain.biz are about a charge.
The hotel agreed to issue a refund, but Booking.com, used a third-party company to book the accommodation, and said they couldn't contact the third-party company because they didn't know who they were (how is that possible??).
Booking.com list properties that are not as advertised! With evidence provided, they still refuse to refund the money.
Other charges people look up
| On your statement | Who charged you | What it usually is |
|---|---|---|
| YOUR-SAVING.COM | Reward Gateway | YOUR-SAVING.COM is Reward Gateway, which runs the voucher shops of employee perks and discount schemes. |
| EBAY COMMERCE INC | eBay | EBAY COMMERCE INC is eBay's own payments company, which takes the payment for purchases on eBay in the US and pays the… |
| TESCO PFS | Tesco petrol stations | TESCO PFS is a Tesco petrol filling station; PFS is short for petrol filling station. |
| CLKBANK* | ClickBank | CLKBANK* is ClickBank, a US online retailer that sells supplements, e-books, courses, software and other products made… |
| WM SUPERCENTER | Walmart | WM SUPERCENTER is Walmart: WM stands for Walmart, and a Supercenter is its largest kind of store, selling groceries as… |
| MFG | Motor Fuel Group | MFG is Motor Fuel Group, a UK petrol station operator that runs forecourts under BP, Shell, Esso, Texaco, JET and… |
| AMZN Digital | Amazon | AMZN Digital (Amazon Digital Svcs) is Amazon's billing name for digital orders: ebooks, video rentals and purchases… |
| AMZN Mktp US | Amazon | AMZN Mktp US and AMAZON MKTPLACE PMTS are Amazon Marketplace charges: Amazon, charging for an order from its store. |
Questions about BKG*HOTEL AT BOOKING.C
What is BKG*HOTEL AT BOOKING.C on my credit card?
It is a payment to Booking.com for a hotel or other stay. BKG stands for Booking.com, and the line appears when Booking.com handles the payment for the booking instead of the property.
Who charges me on Booking.com, the hotel or Booking.com?
It depends on the booking. Usually the property charges your card, often at check-in or check-out. When Booking.com handles the payment, the booking confirmation says so, and the charge shows as BKG* or BOOKING.COM.
Why was I charged before my stay?
Most often it is a prepayment for part or all of the stay, set in the payment policy in your confirmation, or a payment Booking.com takes when you book. Booking.com's help pages add that a property without a prepayment policy may take a test payment, a temporary hold that is returned; that hold comes from the property, not from Booking.com.
Why is a BKG* charge in another currency or a different amount?
When the property's currency differs from yours, Booking.com may charge in that currency or offer to charge in yours with a conversion fee. Your card issuer can add a foreign transaction fee on top, so the line can differ from the price you saw.
What if I did not agree to a BKG*HOTEL AT BOOKING.C charge?
File a complaint on Complain.biz. We write it with you and send it to Booking.com, so you do not have to chase it yourself.
Based on
- State of Delaware open data: state employee card transactions (BKG*HOTEL AT BOOKING.C, BKGHOTEL AT BOOKING.C, BKG*BOOKING.COM HOTEL, BKGBOOKING.COM HOTEL, BKG*BOOKING.COM FLIGHT, HOTEL AT BOOKING.COM, FLIGHT ON BOOKING.COM and BOOKING.COM lines)
- Who's going to charge my credit card and when? (Booking.com Help Center)
- I was charged. Do I need to do anything? (Booking.com Help Center)
- Frequently Asked Questions: prepayment, pre-authorization and booking with someone else's card (Booking.com)
- Terms of Service: payment and currency (Booking.com)
- Booking.com collects payment: Booking.com is the merchant of record (Booking.com developer documentation)
- Payments FAQs: payment schedules and cancellation or no-show charges (Booking.com developer documentation)
- About Booking.com: Booking.com B.V., Amsterdam, part of Booking Holdings (Booking.com)
- Help Center: stay safe online, payment info is never asked by phone, email or chat (Booking.com)