Booking.com complaint: Cancellation

Name: Cancellation
Item: Booking.com
Rating: 1
Author: Clemence

Open 11 Apr 2024 65 views Hotels / Motels

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Filed 11 Apr 2024 by Clemence

I have booked a hotel in Oman the last day without cancelation policy (had no idea this policy still exist) and figured out my travel documents were expired as per the country requirements. Asked kindly the booking team to support in cancelling the booking which they have not been able to support in any way using their policy to dismiss clients satisfaction and keep money.

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Case details

Status: Open
Company: Booking.com
Filed: 11 Apr 2024
Rating: 1/5
Desired resolution: By reimbursing
Problem: Non-refundable booking could not be cancelled
About: hotel booking

Progress

Filed
Company notified
Company replied
Resolved

11 Apr 2024 Complaint filed and published
11 Apr 2024 Message from Bizzy: we notified Booking.com about this complaint.

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