While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Booking.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Booking.com? Submit your Booking.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 74 complaints about Booking.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Booking.com's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Booking.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Booking.com by calling 1-888-850-3958. If you want to reach out to Booking.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from v.damodaran@sussex.ac.uk on 30 July 2021 about Booking.com.
We booked two rooms on the 26th July in the Melbourne Ardenia hotel on the Isle of Wight. We arrived at 9.30 in the evening off the ferry to find the beds unmade in room 28 and room 5. One... Read more
Complaint from Ruth Sadler on 27 July 2021 about Booking.com.
Last month, June, I was waiting to have surgery as I have breast cancer and I decided to book a holiday for afterwards near the sea to make me feel better. So late one night I did just that. I... Read more
Complaint from Ruth Sadler on 27 July 2021 about Booking.com.
Last month, June, I was waiting to have surgery as I have breast cancer and I decided to book a holiday for afterwards near the sea to make me feel better. So late one night I did just that. I... Read more
Complaint from Paul Perry Claire Perry on 15 July 2021 about Booking.com.
Tues 28th April to 01 May , red no... 20203599128895, pin 0148. This holiday was impossible to get to due to covid, my flight cancelled, both countries in complete lock down, booking.com never said a word, never cancelled it just... Read more
Complaint from achilleia on 12 July 2021 about Booking.com.
I stayed in accommodation that I found n booked through booking as per usual for me. It was very dirty, it had even rats and I actually took a video that booking never publish. I complain and got no reply... Read more
Complaint from Frustrated at Genius on 07 July 2021 about Booking.com.
There is absolutely no one to contact about a booking we completed that is not showing up on my status. We are close to Level 2 and I want the reward shown so we dont have to book again for... Read more
Complaint from Cid on 29 June 2021 about Booking.com.
I booked a hotel with booking.com. I got a call from the hotel advising you overbooked. There were no rooms available for that date. I called Booking.com was told I would get a refund in... Read more
Complaint from valwithano@gmail.com on 24 June 2021 about Booking.com.
We arrived on the 19the at Greer Peaks lodge and the lodge had no booking for us but showed the ation to us from you. They had to find us a place for one night at a cost... Read more
Complaint from Mr Pennington on 15 June 2021 about Booking.com.
Complaint Reference No. 4583078 I booked one night On May 29 -May 30 , 2021 The one night rate was $151.42. which I paid with my Visa Card. Upon checking my bank records , I was charged $151.42 $151.42 We checked in on... Read more
Complaint from Theresa Bernadette on 03 June 2021 about Booking.com.
I booked 4 nights at the Apartamentos Marques De La Merced in Malaga. I arrived on Monday 31st May at 1pm (thank you for early entry). My apartment was ready. As soon as I walked in I was hit... Read more
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