My complaint:
We arrived on the 19the at Greer Peaks lodge and the lodge had no booking for us but showed the ation to us from you. They had to find us a place for one night at a cost of $371 in addition to the amount you already charged our account as shown here.
Thanks, Steven! Your booking in Greer is ed.
Greer Peaks Lodge is expecting you on June 18
You can cancel for FREE until June 14, 2021 11:59 PM [MST].
Use the link below to easily modify or cancel your booking
More for your trip: Rental Cars
Greer Peaks Lodge
Reservation details
Check-in
Friday, June 18, 2021 (3:00 PM – 7:00 PM)
Check-out
Monday, June 21, 2021 (7:00 AM – 10:30 AM)
Your reservation
3 nights, 1 room
You booked for
2 adults
Location
1 Main Street, Greer, AZ 85927, United States of America
Phone
19287359977
Contact
Email property
Cancellation policy
You can cancel free of charge until 3 days before arrival. You’ll be charged the total price of the reservation if you cancel in the 3 days before arrival. If you don’t show up you will be charged the total price of the reservation.
Cancellation cost
Until June 14, 2021 11:59 PM [MST]: $0
From June 15, 2021 12:00 AM [MST]: $535
Price details
Deluxe Queen Suite
$535
6.05 % TAX is included.
$32.37
in property’s currency
$567.37
Total Price
$567.37
Payment details
You’ve paid $567.37 for this booking.
Jun 11, 2021
•••• 0612
Paid
$567.37
Deluxe Queen Suite
This double room has a dining area, seating area and bathrobe.
Guest name
Steven Bruffy
Max capacity
6 adults
Your total price is based on the rate for the number of booked guests (2 adults). Extra prices may apply for additional guests – up to the max capacity.
Breakfast
Breakfast is included in the final price
Special Requests
Approximate time of arrival: between 14:00 and 15:00
Travel support
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Important details
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
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Payment
You have now ed and guaranteed your reservation by credit card.
This property accepts the following forms of payment: Visa, EuroMastercard, Discover
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Jun 19, 2021
Jun 19, 2021
CABIN BUTLER 928-735-9977 AZ
Service Providers
($371.18
Transaction 061121($567.37)244921552MLHJ1FG9 Details Hidden.Click to Show.
Jun 11, 2021
Jun 11, 2021
BKGBOOKING.COM HOTEL 8888503958 NY
Transportation
($567.37
Suggested solution:
I expect the $371.18 to be reimbursed ASAP
I would also like to know why my card was charged for the initial booking when your website states we will not be charged until we check out . . .?
