Booking.com Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -57% decline in complaints about Booking.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Booking.com complaint process

Do you have a dispute or had a bad customer experience with Booking.com? Submit your Booking.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Booking.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Booking.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Booking.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Booking.com complaints chart

We have received 81 complaints about Booking.com over the last 12 months. The graph below shows a monthly breakdown.

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Booking.com complaint statistics

Curious about Booking.com's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!

326
Total complaints
325
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 327 ratings

How to contact the customer service of Booking.com?

Below, you will find the contact information for the complaint department of Booking.com. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-850-3958
Contact form:

You can contact the customer service of Booking.com by calling 1-888-850-3958. If you want to reach out to Booking.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Booking.com reviews: (326)

Authentic experiences shared by our community for your benefit.

Failure to inform flight change

Complaint from doina on 22 November 2023 about Booking.com.

My flight was booked on Oct 7, 2023 12:45 pm, Aeroitalia. The last notification email from booking.com came on Oct 5th, 2023. I made arrangements to be at Fiumicino on time to check in at 10am. I found out that... Read more

Comments: 0
Rating:

No response to fraud via messenger

Complaint from Luellaz on 03 November 2023 about Booking.com.

Fraudulent individuals hacked the account of the hotel I booked on Booking.com and asked for credit card details to my booking. It was a fishing fraud and they stole around 6000 EUR from my account. As soon as I realised... Read more

Comments: 1
Rating:

REFUND

Complaint from bilal220587 on 31 October 2023 about Booking.com.

Dear Sir / Madam, I am writing to you to raise an issue about: Online travel agent The issue that I have experienced was: Dear Sir/Madam I done this villa booking in morocco they provided me with the contact details to get in touch... Read more

Comments: 0
Rating:

Refund on cancelled flights

Complaint from Carol R on 25 October 2023 about Booking.com.

I booked flights through Booking.com with British Airways back in January 23. BA. Contacted me direct in August to say flights are cancelled. I informed Booking.com and requested a refund. They said they would do this. ... Read more

Comments: 0
Rating:

Terrible experience with booking.com customer service

Complaint from A318 on 19 October 2023 about Booking.com.

On Sep. 16th, I initially made a reservation on booking.com with ation number 4182614966, and pin code 0147, I cancelled this reservation immediately after I realized that the room was only accommodating 4 people which did not fit our requirement. Few days... Read more

Comments: 0
Rating:

Scam Booking

Complaint from husky_mum on 16 October 2023 about Booking.com.

I have been scammed by a pretend host on Booking.com for £500 - I have tried to contact Booking.com on many occasions but I am not getting anywhere. Customer service does not seem to have a clue how to help... Read more

Comments: 0
Rating:

Unacceptable Property

Complaint from tammyp85 on 11 October 2023 about Booking.com.

I am writing to you to raise an issue which occurred 09/0//2023, regarding a booking via Booking.com. The issue that I have experienced was: I made a booking through Booking.com in July 2023 for a property called Ashdown- By Luke Stays for... Read more

Comments: 0
Rating:

Booking

Complaint from Mahsa1371 on 10 October 2023 about Booking.com.

I paid the xcover insurance money while buying the ticket from the booking company because I was sick and after I had to cancel my ticket due to the relapse of my illness, but the booking company told me that... Read more

Comments: 0
Rating:

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