While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Booking.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Booking.com? Submit your Booking.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Booking.com complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 74 complaints about Booking.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Booking.com's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Booking.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Booking.com by calling 1-888-850-3958. If you want to reach out to Booking.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Screwed in NH on 13 April 2021 about Booking.com.
Booked a business stay once in rooms they were filthy, mold all over bathrooms, just plain nasty. Contacted booking about cancelling after two days out of 12 booked. Received email that the Hotel has agreed. 6 weeks later... Read more
Complaint from Eddiwalee on 04 April 2021 about Booking.com.
I hope I find you well, I am writing this letter after my communications with Westone Manor Hotel. I emailed the hotel and they decided not to communicate with me, I never heard from the hotel staff or management I booked... Read more
Complaint from Mr John Ball on 08 November 2020 about Booking.com.
I originally booked this hotel for one night for the 12th November but brought my flight forward so went through the booking .com app to see if I could change the booking to the 5th of November , After three... Read more
Complaint from Jacqueline Sellars on 23 March 2020 about Booking.com.
Booked accommodation at Ingenia Motel in Queensland on 15220 paid $414.00 son advised accommodation already booked near them at North Lakes was previously advised by Ingenia they were only accommodation available at North Lakes. Booking done through booking.com who I... Read more
Complaint from cars on 07 November 2019 about Booking.com.
People making sex noises out loud Read more
Complaint from princessa.tiramisu on 28 October 2019 about Booking.com.
I made the reservation with Booking.com on 20th of August, I paid to Booking.com and received the ation about the payment. The hotel canceled the reservation because the prices on Booking.com didn't match the actual prices and I had to... Read more
Complaint from DC Hardaway on 09 July 2019 about Booking.com.
call for reservations reservations they told us that the price will be to 5038 we got to the hotel they charged us two different prices for one different night they overcharge us $48.63 they charged us 122 99 for 1... Read more
Complaint from krstna79 on 22 June 2019 about Booking.com.
We booked a house for a trip to Nashville for 5 nights for over $2,000. When we got there the house was not that clean and there were ants everywhere in the kitchen. They had not emptied the dishwasher... Read more
Complaint from DotK on 14 October 2018 about Booking.com.
I made an online accommodation at Newcastle Backpackers from 17 Oct to 21 Oct. When I made the booking, payment was done online and I was asked when I would arrive. I chose 15:00 - 16:00 from the list. Arrived... Read more
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