Apartment that never
Complaint from BRAGLO on 07 February 2024 about Booking.com.
I have paied for an apartment that did not exist. Read more
Booking.com complaints
Booking.com Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -40% decline in complaints about Booking.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 16, 2024
Booking.com complaint process
Do you have a dispute or had a bad customer experience with Booking.com? Submit your Booking.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Booking.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Booking.com complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Booking.com?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Booking.com complaints chart
We have received 77 complaints about Booking.com over the last 12 months. The graph below shows a monthly breakdown.
10
9
8
7
6
5
4
3
2
1
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
Booking.com complaint statistics
Curious about Booking.com's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
329
Total complaints
328
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
329 ratings
How to contact the customer service of Booking.com?
Below, you will find the contact information for the complaint department of Booking.com. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-888-850-3958
Contact form:
You can contact the customer service of Booking.com by calling 1-888-850-3958. If you want to reach out to Booking.com through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Booking.com reviews: (329)
Authentic experiences shared by our community for your benefit.
Refund
Complaint from Ursula Kirman on 27 January 2024 about Booking.com.
Awaiting refund from 28/12/23 I've been told the refund has been actioned but I have not received. They gave had bank statements as proof but no refund and now no communication Read more
False advertising for disabled persons
Complaint from Madilou on 26 January 2024 about Booking.com.
I am disabled and have contacted booking.com about bathtubs in hotels. My neck is broken and I have sever nerve damage on the left side of my body. Picture shows bathtub, customer service states there were bathtubs. Arrive at hotel.... Read more
Poor customer service
Complaint from Frustrated111 on 22 January 2024 about Booking.com.
The nature of this complaint is not high level. Simply I could not change the currency for flights using a laptop within the booking.com app. Settings are easy to find on a mobile but not on a laptop.... Read more
Booking Cancelled
Complaint from Hnnhkh on 20 January 2024 about Booking.com.
I booked for a room accommodation last last January 5,2024 and it was already fully paid. However, this Sunday the host message me that they can't accommodate guests as of the moment due to technical issues. Please help me with... Read more
Taken money
Complaint from Leeleejunior on 17 January 2024 about Booking.com.
Hi I was charged by booking.com 87 pound they told me it was the hotel that did so I rang them they have take nothing as it was free cancellation on the 1st dec Read more
Refund
Complaint from mabasotsholofelo04@gmail.com on 14 January 2024 about Booking.com.
I have canceled on the 2nd January 2023 still waiting for my refund, there's no communication regarding the refund is said 7 to 12 days and I'm still waiting, I'm taking this matter to social media if this is... Read more
HOTEL CANCELLED BOOKING BY DEMANDING EXTRA CHARGE
Complaint from BISWAJIT RAY on 08 January 2024 about Booking.com.
On 21/12/2023 I have online booked Executive Hotel Paris Gennevilliers through booking.com (Booking Number- 4276154445) for 4/8/2024 to 12/8/2024. The full amount (Euro 1119.96) is paid online and booking.com has sent me the ation letter. On 6/1/2024 the Hotel authority mailed... Read more
Wrongfull charge
Complaint from J Govender on 08 January 2024 about Booking.com.
I have not recieved notifications from booking. Com regarding bookings to my property hence my property was double booked. When I canceled and informed the guest and informed booking. Com of the issue and lack of notice on bookings,they relocated... Read more
Fraudulent booking
Complaint from Lynnsey on 07 January 2024 about Booking.com.
I made a booking for pumba lodge in nelspruit in June 2023, we couldn't go so I canceled within time not to be charge. On 15th December booking.com took a payment of R1960 I found out that a second booking... Read more
Why use our complaint platform?
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
