Booking.com complaint: Hotel totally unsuitable
Filed 30 Jul 2021 by Vinita
We booked two rooms on the 26th July in the Melbourne Ardenia hotel on the Isle of Wight. We arrived at 9.30 in the evening off the ferry to find the beds unmade in room 28 and room 5. One member of staff in the front desk was drunk and when we complained he said that we should consider ourselves lucky to have a room at all. I left to go out for dinner and when I came back found that despite my best efforts the beds were missing the sheet and the pillow covers and there were no towels. The hotel said that the laundry bill had not been paid by the owner and they were unable to change dirty sheets.
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