Booking.com complaint: No Customer service when I needed an answer after I booked!
Filed 31 Jul 2021 by Janet
On July 30th, I booked a reservation for 2 queen beds in Moosic PA. for 150.00 a night plus tax. Approximately 5 minutes later, I received a phone call from the owner stating that the price was wrong and it was 225.00 per night! I tried via email, waiting on hold for a chat as well as calling 8 times. NOTHING. All I got back was a generic message stating Did you have a good experience with the owner getting back to you? I gave up ! I got through Saturday morning only for the recording to state, Only if you are traveling within 2 days or are presently at your location please hold, otherwise go online! I would NEVER use them again and if you are planning on it, don’t! NO CUSTOMER SERVICE!
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