Booking.com complaint: no room was actually booked!

Name: no room was actually booked!
Item: Booking.com
Author: Kathy

Open 28 Aug 2021 231 views Hotels / Motels

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Filed 28 Aug 2021 by Kathy

I booked a stay thru booking.com, when I arrived at the hotel, there was no booking as they were totally booked up. I did not get to stay at the hotel and was a waste of my time to go there. Had to find another place to stay in another town!

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Case details

Status: Open
Company: Booking.com
Filed: 28 Aug 2021
Desired resolution: give me a credit for a night stay somewhere else
Problem: Booked room did not exist on arrival
About: hotel booking

Progress

Filed
Company notified
Company replied
Resolved

28 Aug 2021 Complaint filed and published
28 Aug 2021 Message from Bizzy: we notified Booking.com about this complaint.

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