Complaint: False advertising

on 14 August 2021 about Booking.com in category Hotels / Motels

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My complaint:

I booked a hotel that clearly showed on the booking.com website that the Spa and pool are available to all guests only to be emailed after i paid in advance that the hotel was under construction and no facilities are available and the hotel is having extensive building works, i was not given the option to rebook somewhere else as they would not refund despite the false and incorrect advertising
in Booking.com s rules it states that the hotel should update the details available on your shared file

0 0 votes
Justified complaint?

Suggested solution:

REFUND MY MONEY IN FULL

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