Booking.com complaint: Charged cancellation fee by hotels
Filed 9 Mar 2022 by Mark
I books the H10 Hotel Tarragona and canceled (to reschedule for longer stay). November 26, 2021 cancelation was more that 3 days before check-in. When I arrived the hotel said I was a no show and charge me one night for cancelation. I contact Booking.com, a case was assigned and provided them all the email correspondence between them with the cancelation and rebooking.
Booking states they are still working however, my last email to them, no reply and it has now been months of no activity or refund.
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