Booking.com complaint: Charged higher amount
Filed 10 Mar 2022 by Mary
Site showed $238 for 2 nights with 2 queen beds for 322-24 2022 When I scheduled price went up to $298. When I contacted Booking.com their page showed $298 for 2 nights. They had me close my tab and reopen it which I had done the day before and several more today. It still showed $238. They had me take pictures of web page and my info sent of charges. After 1 hr. on phone the lady even tried to do price match on their own site. Now the lady was very professional and tried to help. Her supervisor said I could cancel reservation and reschedule. If it does the same they I have to file a price match providing all the info I had already taken photos of and sent them proving the site was still there. I feel I already have done enough work to get the price they advertised.
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