Booking.com complaint: Night mare Hotel booking , customer service simple cancelled on the night of my stay with family !!!
Filed 3 May 2022 by Rahel
Booked hotel Rawdat Al Safwa on booking.com 2 weeks before arrival on 3rd May. When arrived the guys at reception told that booking was cancelled. I clearly told them my arrival time and their reception desk has 24 hours service. Raised this booking.com that I had a ed booking and travelled with young children. Booking.com says they could not speak to hotel as they only speaks Arabic!!! And later booking.com on their own initiated cancellation request on my behalf … on the other side , the hotel after taking booking for a 4 star hotel, redirected people to a poor quality hotel as a favour for same amount of money!!! This is a scam and they do this families with young children arriving from other counties..
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