Booking.com complaint: Access denied
Filed 4 May 2022 by Robert
I booked to stay at Estalagem dos Padres on 5-6 April. 2358.428.471. The ‘hotel’ was unmanned, I did not manage to gain access. The hotel sent emails THAT DAY to me to this, but I had no wifi until entering the hotel (which I could not do). The phone number on the door did not work; there was no answer. I had to go to another hotel.
I have sent messages through an online form and tried (unsuccessfully) to phone you.
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