Booking.com complaint: FAKE APARTMENT AND NO REFUND

Me and my husband rented multiple apartments in Athens for the baptism of our baby girl, 2 of them booked using booking.com. On both of the apartments, the online payment via booking.com was declined (faulty, did not work) and in order to keep the reservations I made the direct transfer with the hosts. During this time, the bank blocked my credit card because booking.com tried to extract the money multiple times. 🙁

For one of the apartments – witch I paid the full stay in advance 304 E – , I got a cancelation without any reason in the same arrival day. This was a very bad experience since I needed to find another hotel in 2 hours for our friends that were waiting in the airport.

I tried many times to contact the host to receive the money back, but I figure out that actually the apartment does not exist and that was a scam. After 1 month I started to send complains to booking.com to receive my money back but it is extremely difficult to reach them. Every time I send them a complain they are asking me the same and NO replay back after.

I am deeply disappointed about this experience and about booking.com services. They do not take any responsibility about checking the apartments or accounts before listing them. Since this is a fake apartment and does not exist, I hope you can do something about this complain, so they will not rob any more persons.

Information about the booking:

– Confirmation number: 3873417757
– Accommodation name and location: Modern stylish 2 bed with Sauna. City: Athens
– Check-in date and check-out date: 22 JUNE – 27 JUNE 2022