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Booking.com complaint: PROPRETY NOT FOUND AND NO REFUND MADE.

Open 95 views Hotels / Motels

Filed 22 Sep 2022 by BASIR

I and my wife made a reservation through Booking.com for a twin sharing room in Dungun Trengganu Malaysia. We supposed to check in on September 17 checkout on September 19 2022. Confirmation number 11950580660807294007 and pin code 273792. The property was registered as OYO 90601 SABACRAFT AND LODGE 12366 TAMAN BUNGA RAYA DUNGUN TRENGGANU. It was supposed to be located about 100m from the beach. But when we search on 16 again on 17 September we could not find the property. Many calls was made between us and Booking.com. In the end they cancelled our booking because they can not accommodate us the property. We have paid RM226.16 via Visa on September 11 2022. This is our 1st time booking through Booking.com and we feel like we were scammed. Because further emails made on this issue on September 19 was not responded neither resolved. They must refund us IF THEY ARE A LEGITIMATE SERVICE PROVIDER. I THINK OTHERS SHOULD BE WARY OF BOOKING.COM.

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