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Booking.com complaint: Extra charge

Open 108 views Hotels / Motels
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Filed 11 Jun 2022 by John

I stayed for one horrible noisy night at Kathleen house in Enfield, London U.K. as advertised on your site . I complained to the owner about the noise and wanted to leave and go somewhere else , I was told by the owner the room is non refundable! I had a miserable nights stay.
After I left a Scathing review I now received a text from the owner telling me the key is missing and an extra charge is to be withdrawn from my card!
I left the key on the kitchen countertop and took many photos of the room due to the rude reply from the owner.

A charge from Booking.com you do not recognize? What BKG*HOTEL AT BOOKING.C on a bank statement means

Booking.com complaint: Extra charge
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