Booking.com complaint: Charged for a stay when no one responded to arrival
Filed 10 Jun 2022 by Judith
Charged on 04292022 when reservation made. On 05152022 arrival no one answered doordoorbellphone calltext for over 30 minutes at which time I had moved on to get lodging elsewhere. I arrived at approximately 3:15pm. Return call received around 4:15pm and caller stated he would refund the to early charge but this month credit statement does not show a refund and last months statement reflected the charge. There was no agreement to early charge. I would like this resolved as soon as possible. I will say this is first problem I have had with Booking.com. Thank you for your attention to this.
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