My complaint:
We received a e-mail with a change in flight day to our trip to Cancun Mexico, we had made reservation with Booking.com for a 6 day stay at Dreams Riviera Cancun Resort Spa, and then added the flight. Back in Jan 6th of this year, for a total of 1841.22, we receive a notice acouple of weeks ago about the flight change with no explanation. We immediately contacted Booking.com, who transferred us to Priceline, We’ve contacted them ten or more times in 6 days, after waiting an hour or so on hold, they concluded they would fix the problem when they contacted reservation depart at Dreams Riviera Cancun, they never returned the calls. We Call the reservation depart at Dreams Riviera, and they told us because it’s a third party reservation they couldn’t help us, but price-line could, so we called Price-line again, and there solution was to Cancel the reservation and rebook, we didn’t because we called the Resort, and they would not have the same accommodations or the same prices. I have never been in such a situation I just feel like a ping-pong ball.
Trip Num: 3500472338
Resort Confirmation Number 364066490 – Dreams Riviera Resort Cancun, Mexico
Flt Jetblue Confirmation HSUPDl
Suggested solution:
Refund the 04 20 2021 night at Dreams Rivera Cancun Resort Spa,
Because of the Jet Blue Flt cancelation change.
Approx: $248.00
