Complaint: Cancelation fee charged

on 22 September 2021 about Booking.com in category Hotels / Motels

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My complaint:

Hi,

My name is Carmen B. and I am writing to you in relation to our payment which was made at the end of our holiday and paid by cash.

Our stay at Hotel Peonia, Rimini, Italy was from 24th until 29th August 2021 and on 29th August the manager of the hotel informed me and my husband that we need to pay in full as they are not taking any money from the visa card – we paid 470 Euros in total – 435 Euros for the hotel plus 35 Euros for parking. At the time I could not check the online visa payments, however when I received my invoice (which is attached on this email as proof of what I am telling you) I noticed that 80 Euros (£70.63) was deducted for Peonia Hotel and this payment was made on 24th August 2021. It looks like this is a cancellation fee !!!! as you can see below we reserved our room on 23rd August after 9pm.

I ask and expect I will be reimbursed the money that was paid and deducted by mistake.

On 15th September 2021 I emailed Hotel Peonia regarding this issue, however I have not received any response from them.

The ation number for our stay at Peonia Hotel is 2332473207

Kind regards,

Carmen B.

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Suggested solution:

I ask and expect I will be reimbursed the money that was paid and deducted by mistake.

Cancelation fee charged
Cancelation fee charged
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