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Booking.com complaint: Refund Settlement for changed booking

Open 106 views Hotels / Motels
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Filed 22 Jun 2022 by Mohammad

I had booked a hotel reservation through Booking.com for my parents-in-law and when they reached the property, they excused that the rooms were not available.
In a peak season, I had to look for another hotel and booked it with slight variation in price.
Booking.com customer service took a very long time in coming up with a recommendation. And more so, they recommended a stay 1.6 miles away from my intended hotel.

A charge from Booking.com you do not recognize? What BKG*HOTEL AT BOOKING.C on a bank statement means

Booking.com complaint: Refund Settlement for changed booking
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