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Booking.com complaint: car rental

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Filed 29 Apr 2023 by Gabor

Hi,

I rented a car ( voucher attached) but it was not possible to get the car. Reason: OK Mobility asked for a 2400 euro deposit. As you see on the voucher it was 1550 icl. tax. My credit card had a daily limit of 1700 euros. My wife card was not accepted due to the fact that I was the driver.

It was no solution. The guy at the desk was very unfriendly, not someone to deal with clients.

Since we couldn’t get the car, we left. We had to take a taxi to the train station, we went by train to our destination in Signa. In Signa we rented a car at a local company. There was no problem at all.

As you see I’m a Genius2 level client, I travel quite a lot. This year it was the 3. time we booked. This time only car because we went to visit friends where we stayed.

So, I’m really unhappy, I paid for the car but I couldn’t get it. It was not my fault.

Please reimburse the money to the credit card it was paid from. (dr. Nador Eva (my wife)

I look forward to your answer.
regards
Gabor Laszlo

Booking reference: 736854414 pick up: 20.05.2023. Pisa Airport

Booking.com complaint: car rental
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Discussion

1 comment

  1. Gabor Laszlo

    Hi,

    It's almost June and I haven't got a feedback from you. More than 30 days have passed! Please inform me about the progress asap!

    thanks
    Gabor Laszlo

    Reply

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