Booking.com complaint: Negligence and horrible customer service
Filed 4 May 2023 by Nhle
My flight was canceled because payment declined ( Card used by Booking.com to pay my flight declined) I had to extend my stay- paid a hotel and book anothet flight. I spent more than 40minutes on the phone with them trying solve an issue. I was transfered to 3 different people ( had to repeat my ordeal to each) They failed to resolve my problem and couldn’t give me a reason for their negligence, instead they told they will refund me after 72 hours after investigation. They told me to book another with my own money. Its been 6 days now, I haven’t heard anything from them. Worse experience ever.
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